Owning Our Mistakes: How We Turned a Gutter Mix-Up Into a Promise Kept in Ferndale, MI
Every contractor has moments they wish had gone differently. For us, a recent gutter installation in Ferndale, MI became an example of what it really means to stand behind our work — not just when things go right, but especially when they don’t.
What Happened on This Project
The homeowner hired us to install Coppertone aluminum gutters, a beautiful, durable option that delivers the warm look of copper without the real-copper price tag.
But on installation day, a mistake happened.
Our installer accidentally installed real copper gutters instead of Coppertone aluminum. As you can imagine, that’s not a small price difference — and it definitely wasn’t what the customer ordered.
Taking Responsibility — No Excuses
Instead of making excuses or passing the cost onto the homeowner, we did what we believe every reputable contractor should do:
We owned the mistake, and we paid for it.
Real copper gutters are significantly more expensive, but the homeowner shouldn’t have to pay for an error that wasn’t theirs. Integrity means doing the right thing even when it hurts — and this was one of those moments.
Why Integrity Matters in Home Improvement
In an industry where trust means everything, cutting corners or avoiding accountability just isn’t an option for us. Homeowners invite us into their homes, trust us with their investments, and expect professionalism from start to finish.
So when we talk about “Leveling Up” the experience for our customers, it’s about more than craftsmanship. It’s about transparency, honesty, and doing what’s right — not what’s easiest.
A Lesson We’re Grateful For
Mistakes happen in every business. What defines you is how you handle them. For us, this Ferndale project became a reminder that our company values aren’t just words — they’re actions.
The customer ended up with beautiful copper gutters, and we walked away proud that we lived up to our own standards.
Serving Ferndale, MI With Integrity
Whether we’re installing gutters, roofing, siding, or windows, our promise is the same: do right by the homeowner — every time.
If you’re in Ferndale or anywhere in Southeast Michigan and need exterior home improvements from a company that stands behind its work, we’re here to help.